Shipping Information
Shipping Information
These delivery terms apply to purchases from au.camilla.com
For information on our returns policy please click here
SHIPPING DELAYS
For the time being, fewer Angels are able to work in our warehouse. This has had an impact on how quickly we can pick, pack and send off our treasures. This means there may be delays in processing and dispatching of your orders.
AUSTRALIA - EXPRESS & STANDARD SHIPPING
| Service | Estimated Dispatch Time | Estimated Delivery Time | Cost | Order >$500 | Order >$1000 |
|---|---|---|---|---|---|
| Express Shipping |
Before 2:00pm AEDT Monday to Friday |
1-3 Business Days (Metro Areas) | $15 | $15 | Free! |
| Standard Shipping | After 2:00pm AEDT Monday to Friday | 3-5 Business Days (Metro Areas) | $10 | Free! | Free! |
For deliveries within Australia we use an Australia Post courier for express and standard deliveries. Delivery times are listed in the Delivery Table and are an estimate only. By accepting our terms and conditions upon placing your order you agree that CAMILLA is not liable for any delay in delivery. Please allow an additional 1 to 3 business days for delivery of any orders to Western Australia or outside of a metropolitan area. This Delivery Table may be updated at our discretion at any time where necessary.
Australia Post Update
Our delivery partner Australia Post is experiencing delivery delays due to a high volume of parcels in their network as more people are now shopping online. At this time it may take a few more days than you may have experienced before. For more information please visit the Australia Post website here: https://auspost.com.au/about-us/news-media/important-updates
NEW ZEALAND - STANDARD SHIPPING ONLY
| Service | Estimated Dispatch Time | Estimated Delivery Time | Cost | Order >$500 |
|---|---|---|---|---|
| NZ Standard Shipping | After 2:00pm AEDT Monday to Friday | 2-5 Business Days (Metro Areas) | $25 | Free! |
For deliveries to New Zealand we use DHL courier service for shipping of standard orders. Delivery times are listed in the Delivery Table and are an estimate only. By accepting our terms and conditions upon placing your order you agree that CAMILLA is not liable for any delay in delivery. This Delivery Table may be updated at our discretion at any time where necessary.
From 1st December 2019 New Zealand customers will no longer pay import duties for orders under NZ$1000. For orders over NZ$1000 New Zealand Customs Service will continue to collect import duties and GST. This must be paid by the recipient directly to the New Zealand Customs Service before the parcel is released for delivery. CAMILLA is not responsible for and will not reimburse any of these charges and duties incurred.
LATE DELIVERIES
We make every attempt to deliver goods within the estimated time frame however, we will not accept any responsibility or liability for any late deliveries and may vary from product to product. From time to time we may post a notice on our website informing of a shipping black out period.
For out of stock items please refer to our Terms & Conditions.
PARTNER SHIPPING TIMES
Some products on the CAMILLA website are shipped directly from third-party partners and will arrive separately if ordered with other items. Delivery times may be different to standard time frame due to location and process of the third-party partner. Please see below estimated time frames for our current partners.
Bedding - Linen House
Estimated Delivery Time: Please allow up to 3 weeks. Once your item has been shipped you will receive an email with tracking details.
Returns: Visit our Returns Page.
Wall Paper - Materialised
Estimated Delivery Time: Made to order within 1-2 weeks of purchase. Once your wall paper is ready for shipment you will receive an email with tracking details.
Returns: Visit our Returns Page.
DELIVERY DURING CAMILLA SALE PERIODS
During any CAMILLA SALE period, orders are subject to delay due to the sheer volume of orders received within these periods. We apologise in advance for any inconvenience this may cause. Our warehouse team receive a large amount of orders during sale periods which will impact the time we can dispatch orders and get them to you. Please allow an additional 5 business days for dispatch of your order during this time. Once your order has been shipped, normal shipping times apply.
To be notified when we have events and sales simply sign up to CAMILLA news.
FREE SHIPPING
If your order qualifies for free shipping, the cost of shipping will be automatically deducted from your order total. There is a free Shipping Calculator in the checkout to let you the minimum spend in order to be eligible for free standard or express shipping.
From time to time, we may offer free shipping promotions. Please note that free shipping promotions will be applied to your order on the payment page and may be subject to terms and conditions (such as minimum spend or specific dates). To be notified of any future free shipping or other promotions by email, simply sign up to CAMILLA news.
DELIVERY PROCESS
Once your order has been dispatched from our warehouse you will receive an email with tracking details, which will allow you to track your order every step of the way. You can also check the status of your order by logging into your account.
Orders will be delivered between 8am – 6pm Monday to Friday. Please ensure that a person is available at your delivery address as a signature will be requested upon delivery. If an authorised person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection centre for you to collect. Please ensure your delivery details are correct as we are unable to re-direct deliveries once your order has been dispatched. Original shipping charges are non-refundable and a re-delivery fee will apply.
LOST OR DAMAGED GOODS
If your order is lost or damaged in transit, please contact our Customer Care Team within 7 business days of placing your order so that we may assist you.
SURFBOARD DELIVERIES - AUSTRALIA & NEW ZEALAND ONLY
As surfboards are made to order, please allow up to 6 weeks for shipment. Once your surfboard is ready for shipment you will receive an email with tracking details.
TAXES & DUTIES
International shipping costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient. CAMILLA reserves the right to deduct any return costs incurred from the total return amount for orders that are refused at customs should duties and taxes be unpaid.
Please note that in accordance with Australian export regulations, we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
QUESTIONS ABOUT SHIPPING
If you have any questions related to shipping or your delivery, please contact our
Customer Care Team: online@camilla.com.au
Address: CAMILLA, 13 Bowden Street, Alexandria, NSW 2015 Australia
Hours: Monday-Friday 9:30am-5:00pm AEST
Phone: 1300 226 455