Items purchased from the CAMILLA e-boutique may be returned for a refund within 14 days of delivery. There are no exchanges on items purchased from the CAMILLA eBoutique.
The refund will be issued back to the original method of payment used at checkout, provided that following conditions are met:
· Items are, in our reasonable opinion, in their original condition, meaning that:
Please note: Items marked FINAL SALE – NO EXCHANGES – NO RETURNS are not eligible for change of mind returns, but may still be returned if they are faulty or do not meet consumer guarantee standards under the Australian Consumer Law.
FAULTY ITEM RETURNS
At CAMILLA we aim to provide you with products of the highest standard and quality. If you have received a product with a fault or defect, please contact our Customer Care Team as soon as possible so we can guide you through the returns process and help resolve the problem as swiftly as possible. In order to assist the returns process, you may be required to send us images of the damage, defect or fault for preliminary assessment. You may be asked to provide further information to support your claim to assist us with our assessment of the product.
If the product is confirmed to have a defect, we will replace it (if a replacement product is in stock and available), repair it (if a repair is reasonably possible), or refund the purchase price of the product to your original payment method, as appropriate.
If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will contact you to determine whether you want us to responsibly dispose of the product or return the product to you at your expense.
Please note: that while we endeavour to offer exchanges for faulty or damaged items, this is subject to stock availability. We cannot guarantee that a replacement will be in stock at the time your return is processed. If an exchange is not possible, we will offer a repair or refund, as appropriate under the circumstances and in accordance with your rights under the Australian Consumer Law.
ONLINE PURCHASES
Items purchased online (excluding items marked as FINAL SALE for change of mind purposes) may be returned to one of our Boutiques* for a refund to the original payment method or sent back to the CAMILLA Returns Facility via the Returns Portal. Any returns which have already been refunded through Refundid cannot be returned to a boutique.
*All CAMILLA Boutique purchases and eBoutique purchases are not able to be returned to our CAMILLA Outlet Boutiques.
If you are entitled to a refund, your refund will be returned to the original payment method. For credit or debit card, the cardholder and the same card are required.
Processing of refunds can take up to 5 business days to show on your account due to varying processing times between payment providers.
In-boutique purchases can be returned to any CAMILLA Boutique within 14 days of purchase date.
The refund will be issued back to the original method of payment used at checkout, provided that following conditions in are met:
Items are, in our reasonable opinion, in their original condition, meaning that:
Please Note: Sale items purchased from a CAMILLA Boutique are considered FINAL SALE and are not eligible for change of mind returns but may still be returned if they are faulty or do not meet consumer guarantee standards under the Australian Consumer Law.
FAULTY ITEM RETURNS
At CAMILLA we aim to provide you with products of the highest standard and quality. If you have purchased a product from a CAMILLA Boutique that appears to have a fault or defect, please present it to the Boutique where it was purchased from as soon as possible, so that our angels can assess the item and assist you with the next steps.
If the product is confirmed to have a defect, we will replace it (if a replacement product is in stock and available), repair it (if a repair is reasonably possible), or refund the purchase price of the product to your original payment method, as appropriate.
If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will discuss the available options with you, including whether you would like the product returned to you or disposed of responsibly.
Please note: that while we endeavour to offer exchanges for faulty or damaged items, this is subject to stock availability. We cannot guarantee that a replacement will be in stock at the time your return is processed. If an exchange is not possible, we will offer a repair or refund, as appropriate under the circumstances and in accordance with your rights under the Australian Consumer Law.
All CAMILLA Boutique purchases and eBoutique purchases are not able to be returned to our CAMILLA Outlet Boutiques.
All purchases made from our Outlet Boutiques are considered FINAL SALE – NO EXCHANGES – NO RETURNS and are not eligible for change of mind returns but may still be returned if they are faulty or do not meet consumer guarantee standards under the Australian Consumer Law.
If you are entitled to a refund, your refund will be returned to the original payment method. For credit or debit card, the cardholder and the same card are required.
Processing of refunds can take up to 5 business days to show on your account due to varying processing times between payment providers.
CHANGE OF MIND RETURNS
All Sale items purchased from a CAMILLA Outlet Boutique are considered FINAL SALE – NO EXCHANGES – NO RETURNS are not eligible for change of mind returns but may still be returned if they are faulty or do not meet consumer guarantee standards under the Australian Consumer Law.
Full Priced items purchased from a CAMILLA Outlet Boutique may be returned to the CAMILLA Outlet Boutique that they were originally purchased from within 14 Days of purchase.
All CAMILLA Boutique purchases and eBoutique purchases are not able to be returned to our CAMILLA Outlet Boutiques.
For Full Priced Outlet Boutique purchases, returns may be accepted, and refunds will be issued back to the original method of payment used at checkout, provided that the following conditions in are met:
· Goods are returned within 14 days.
· Proof of purchase is provided (transactional receipt or invoice);
· Items are, in our reasonable opinion, in their original condition, meaning that:
o All tags are still intact.
o Items are in their original packaging.
o Items have not been worn, altered, damaged or washed (this includes shoes returned with sole markings or scratches); and
o Swimwear must have the hygiene seal intact and the item must be in original condition.
FAULTY ITEM RETURNS
At CAMILLA we aim to provide you with products of the highest standard and quality. If you have purchased a product from a CAMILLA Outlet Boutique that appears to have a fault or defect, please present it to the Outlet Boutique where it was purchased from as soon as possible, so that our angels can assess the item and assist you with the next steps.
If the product is confirmed to have a defect, we will replace it (if a replacement product is in stock and available), repair it (if a repair is reasonably possible), or refund the purchase price of the product to your original payment method, as appropriate.
If the product is found not to have a defect, deemed out of warranty, or you otherwise do not have a remedy for a failure to comply with the consumer guarantees under the Australian Consumer Law, we will discuss the available options with you, including whether you would like the product returned to you or disposed of responsibly.
Please note: that while we endeavour to offer exchanges for faulty or damaged items, this is subject to stock availability. We cannot guarantee that a replacement will be in stock at the time your return is processed. If an exchange is not possible, we will offer a repair or refund, as appropriate under the circumstances and in accordance with your rights under the Australian Consumer Law.
If you are entitled to a refund, your refund will be returned to the original payment method. For credit or debit card, the cardholder and the same card are required.
Processing of refunds can take up to 5 business days to show on your account due to varying processing times between payment providers.
(Applies to both Online & In Store)
Due to their nature or hygiene restrictions, the following items are not eligible for change of mind returns, but may still be returned if they are faulty or do not meet consumer guarantee standards under the Australian Consumer Law:
FAULTY RETURNS POLICY
CAMILLA will only offer refunds if the item is assessed to hold a manufacturing fault. ‘Faults or damage’ that have been caused by the wearing of or caring for the garment incorrectly will not be considered faults.
If an item is assessed and considered faulty, CAMILLA offers a number of suitable solutions:
· A repair or replacement of the product, where possible
· A store credit
· A refund of the original purchase amount.
Please note: Faulty items can only be accepted provided the item is returned within a reasonable time at CAMILLA’s discretion and in accordance with the Australian Consumer Law, and with proof of purchase in the form of original receipt or invoice.
GENERAL LIMITATIONS
Unfortunately, we cannot accept returns from David Jones or other CAMILLA stockists.
Please try on shoes on soft surfaces before they are worn. CAMILLA will not accept shoes returned for change of mind with sole markings or scratches. The original packaging must be returned with the shoes.
We reserve the right to examine any item or send to our Head Office for further assessment.
We do not offer refunds for minor irregularities or variations, as these are inherent to the products and not to be regarded as defects.
We reserve the right to refuse any return of a product due to change of mind if you have not complied with the conditions outlined in this Returns Policy. This does not affect your rights in relation to products that are faulty, damaged, or otherwise returnable under the Australian Consumer Law.
RETURNS PROCESS
· Ensure all return conditions listed above have been met.
· Submit your return via CAMILLA Returns.
· You will be issued a Return Authorisation Number. Please write the Return Authorisation Number on your return form to be included in your return parcel.
· To return your parcel, print your return postage label online here: CAMILLA Returns Form. Return shipping charges are non-refundable and charges for returned items are the responsibility of the customer.
Due to varying processing times between payment providers, online returns may take 5-7 business days to process into your account. You will receive an email from CAMILLA Customer Care when your refund has been processed.
During our high peak sale periods, we appreciate your patience in the processing of your return which may take up to 10 business days to settle from the date of receipt.
CAMILLA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by CAMILLA
DELIVERY FEES
Delivery charges are non-refundable for change of mind returns.
If your item is deemed faulty or does not comply with consumer guarantees under the Australian Consumer Law, we will refund any associated delivery fees you paid at the time of purchase. If a replacement item is provided, we will cover the cost of shipping the replacement to you.
CONSUMER GUARANTEES
Certain legislation, including the Australian Consumer Law (ACL) in the Consumer and Competition Act 2010 (Cth), and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the provision of goods or services to you by us which cannot be excluded, restricted or modified. Our liability is governed solely by the ACL and this Returns Policy and in relation to the CAMILLA e-boutique, any terms of use and purchase specified on the website.
If you are a consumer as defined in the ACL, the following notice applies to you: "Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (Consumer Guarantees). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
AMENDMENT
This Returns Policy may be amended from time to time by CAMILLA, without prior notice. Any purchase from us following any such amendments will be deemed to be confirmation that you accept those amendments. We recommend that you check CAMILLA’s current Returns Policy terms, before making any purchase. Our agents, employees and third parties do not have authority to change these terms.
OUR CONTACT DETAILS
If you have any questions related to our Returns Policy, contact us to connect with our Customer Care Team.
Due to varying processing times between payment providers, online returns may take 5-7 business days to process into your account. You will receive an email from CAMILLA Customer Care when your refund has been processed.
During our high peak sale periods, we appreciate your patience in the processing of your return which may take up to 10 business days to settle from the date of receipt.
For New Zealand Returns, please click CAMILLA Returns to submit your return request.
CAMILLA takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by CAMILLA.