WHAT IS REFUNDID?
Refundid provides shoppers with instant refunds for their returns. No need to wait for your order to be shipped back and checked before you’re issued a refund. Use Refundid to get your refund before you’ve even sent back your items.
With Refundid your refund appears in your account in under 30 seconds.
HOW DO I USE REFUNDID?
1. Request a return
Click here to lodge your return request.
2. Choose Refundid as your resolution
Select Refundid as your return resolution and complete their 3-step process to receive your full refund in real-time.
3. Purchase Return Label
Purchase your Australia Post return label here and paste the tracking number into Refundid so that we can track your return. Note: tracking numbers must be added to Refundid within 3 days of receiving refund to avoid late fees.
4. Return your item
Attach the Australia Post returns label to your item and return, as per the CAMILLA Returns Policy.
CAN I RETURN TO STORE AFTER BEING REFUNDED THROUGH REFUNDID?
No. As part of the Refundid terms and conditions, you must add a tracking number to the Refundid portal to avoid fees. All Refundid returns must be sent back to the CAMILLA warehouse via Australia post.
WHAT DO I DO AFTER RECEIVING MY REFUND FROM REFUNDID?
After using Refundid your refund process is complete.
Purchase your Australia Post return label here and paste the tracking number into Refundid so that we can track your return
Return your item with the Australia Post returns label attached.
For any questions related to the shipping tracking number or return slip, please reach out to Refundid directly here.
WHERE DO I RECEIVE MY REFUND?
When signing up for Refundid you’re prompted to provide your BSB and Account Number. Refundid pays you instantly into this account.
WHAT PRODUCTS CAN I NOT RECEIVE A REFUND ON?
Refundid is not available for any non-refundable items. Be sure to read the CAMILLA Returns Policy to see which items fall within this criterion. Refundid is also not available for any orders made using a gift card. Refundid is not available on any Click & Collect orders.
CAN I USE REFUNDID IF I PAID WITH BUY NOW PAY LATER?
No. Currently Refundid is not available on any order paid for using; AfterPay, Klarna, ZIP or PayPal.
WHAT HAPPENS IF I DON'T FINISH THE REFUNDID FLOW?
If you exit the Refundid flow before completing it, you can always access your instant refund again via the lodgement email sent to you when you first started your return. For any concerns, or reasons you are unable to complete the Refundid step please contact Refundid directly here. .